No, neither name:warden nor any other service can guarantee to win you a domain if and when it expires. The process is inherently slightly random and if the domain you are trying to backorder is popular and many people are using competing services or their own software to register the domain then the chance of a successful registration are dramatically reduced. We cannot give an estimate of the likelihood of us being able to register any individual domain because of the nature of the process however we believe name:warden's software to be at least as good if not better than other online providers.

If we fail to register your first choice of domain then you may log into your account and change your subscription to another domain. If this is expiring then we will backorder this for you for the remainder of your 1 year subscription, or you may select an unregistered domain in which case it will be registered for you immediately. You may change your subscription domain up to 10 times during the period of your subscription. We do not issue refunds if we are unable to register a domain on your behalf.

No. If we register a name on your behalf, then you may free of charge transfer the IPSTAG in the case of a UK domain or the domain itself in the case of other domains. We cannot guarantee that you will not be charged by the receiving organisation but we will not make a charge for this.

DNS servers are the machines on the internet which tell other computers where to find your domain (web pages, email, etc) on the internet. DNS server information must be provided to domain registries when a domain is registered.

We try to keep prices down by keeping our service as simple as possible. If you do not already have DNS servers, there are a few free domain name services around, and one of the best we have seen is www.mydomain.com. Create an account in mydomain and then enter the mydomain nameservers as your DNS servers in your namewarden account. The my domain nameservers are NS1.MYDOMAIN.COM & NS2.MYDOMAIN.COM. At the time of writing, their IP addresses were 64.94.117.195 and 216.52.121.233 respectively.

No we do not keep such a list. You can normally find these by searching on the internet.

Yes this is possible, however we will only use the same interface as you would on your account. It is quicker and easier to enter your payment information online through our secure server.

Normally no this is not possible. We can accept payment by invoice for UK corporate customers by arrangement. This will only be considered for purchases totalling over £250, however the name:warden service will not start until payment has been received so it is always beneficial to pay by credit card if possible.

Simply log into your account and click on the "change domain" link next to the backorder you wish to change. You can then enter a new domain name to be backordered, and this will be changed immediately.
Please note that you can only change to a name within the same TLD as the original registration (eg abc.com to cba.com, but not abc.com to abc.co.uk).

Once a domain name has gone past its renew date, the domain goes into Renewal Required status and the domain is deactivated (web pages, email, etc. will not work), however the domain is still legally owned by current registrant and may still be renewed by them. Nominet attempts to contact the registrant to confirm that they definitely do not want the domain name. 21 days after this has been done (or no contact has been received), the domain enters 'Suspended' status. The domain is finally cancelled 6-8 weeks after entering the Suspended status, although there is no way to know exactly when this will happen. If the domain is not already in suspended status it is very difficult to tell when it will become available.

Once a domain name has done past its renew date, the domain is deactivated (web pages, email, etc. will not work). As above the domain is still legally owned by current registrant and may still be renewed by them. After a period of about 40 days, the d omain goes into a status of 'Redemption Period'. The domain may still be renewed by its previous owner, but it is expensive to do so. After 30 days redemption period, the domain goes into 'Pending Delete' status. The domain will be available to register roughly 5 days after the domain enters 'Pending Delete' status.

When we have successfully registered a UK domain name on your behalf, the domain is immediately available for use. However, the domain will have a status of 'Registration request being processed'. This means we have not yet been invoiced on account for the domain by Nominet which happens on a monthly basis. After a few weeks the status will change to the standard, 'Registered until renewal date'.